If something on Snappy breaks our Community Guidelines, or you're worried about someone's safety, here's how to report it.
1. How to Report
You can report directly from the app, without needing to contact us first:
- On a profile: open the profile, tap the menu, and choose "Report";
- On a snap or message: press and hold it, then choose "Report";
- To block someone: open their profile and choose "Block" - this also removes them as a friend and stops future contact.
2. What Happens After You Report
Our team reviews reports and takes action consistent with our Community Guidelines - which can include removing content, warning the account, or suspending it. We keep the details of who reported what confidential from the reported account.
3. Imminent Danger
If you or someone else is in immediate danger, contact your local emergency services first - reporting in the app is not a substitute for that.
4. Child Safety
Snappy has zero tolerance for child sexual abuse material or the exploitation of minors. Any such content is removed immediately and reported to the relevant authorities.
5. Law Enforcement Requests
Law enforcement agencies can reach us with an official request at legal@madebysnappy.com.
6. Appeals
If your account was actioned and you think we got it wrong, reply to the notice you received or contact us below to request a review.
7. EU Digital Services Act
If you are in the EU, reports made here also serve as notices under the Digital Services Act. See the EU Digital Services Act section of our Terms of Service for our point of contact and your right to lodge a complaint with a Digital Services Coordinator.
8. Contact
For anything not covered above, reach the safety team atsafety@madebysnappy.com.